Cancel, withdraw or request a refund

Cancel future renewals: open Plans & billing and choose Cancel subscription. Confirm in Stripe. No reason or discount decision is required. Paid access ordinarily continues until the end of the paid period.

Withdrawal and refunds: stopping renewals is different from requesting a refund. Consumers may have a statutory 14-day withdrawal right and other remedies under applicable law. Using the service does not by itself waive those rights. See the subscription terms. This form accepts withdrawal notices and remedy requests, including if you cannot sign in.

When a refund is available

We do not offer a voluntary money-back guarantee. Except where applicable law or your contract requires otherwise, changing your mind, not using your allowance, canceling part-way through a paid period or not winning clients does not entitle you to a refund. Ordinary cancellation stops future renewals and keeps access through the paid period; it does not automatically refund unused time.

If an agreed feature is not supplied, the service is faulty or materially different from its description, or a charge is incorrect, contact us using this form or the details below. We will investigate and provide the remedy due under your contract and applicable law. Depending on the issue, this can include correcting the service, a price reduction or a partial or full refund.

Your mandatory rights come first, including any applicable cooling-off withdrawal right even when the service works. No explanation is required for statutory withdrawal. Any lawful deduction for service already supplied must meet the legal requirements. Valid withdrawal refunds are made within the applicable deadline, normally 14 days after notice, to the original payment method unless lawfully agreed otherwise. Other remedies follow their applicable deadlines.

You can also email support@byndro.com or write to Noah Graff trading as Byndro, Ridgemead Road, Englefield Green, TW20 0YD, United Kingdom. An unambiguous withdrawal notice is sufficient; this form is optional. Include your name, account email, contract or subscription reference if known, and the date. Never send card details, passwords or identity documents here.

Send a request

No account sign-in is required. We will record when your notice arrives and provide a receipt. We may verify ownership before making changes. The original notice date is preserved during review.